We take care to ensure your order arrives in excellent condition. If something isn’t right, please contact us at hello@thesteepery.com.au and we’ll help resolve the issue.
Under Australian Consumer Law, you’re entitled to a repair, replacement, or refund if a product is faulty, damaged, or not as described. We may ask for your order number and the item to be returned for assessment.
We cover return shipping for items that are faulty or damaged in transit.
